Activity booking privacy notice

Purpose 

Activity Bookings 

Description 

We offer customers the opportunity to book onto activities as part of the services offered by High Life Highland. We require personal information to reserve a place and to ensure that any medical or additional needs are catered for. If payment is required for any of the activities this will be taken in house via chip and pin/in cash or online via our online booking system. 

Contact details are required to allow us to inform you of any changes to activities and in case of emergency. 

If you do not give us your information 

If personal details are not provided, we are unable to reserve a place on the activity and will be unable to allow participation. 

Conditions for processing personal information 

Contract - we need to process this personal information to fulfil our contract with the customer (Article 6(1)(b) of GDPR) 

Where we collect information about medical conditions: 

Consent – article 9 (2)(a) – we require your explicit consent to process and manage your medical information. 

Your rights 

• Access to personal data
• Amendments to your data
• Removal of your personal data
• Change the way we process your personal data 

Find out more about your rights 

How to withdraw consent

If you wish for your personal information to be removed from our records please email DPO@highlifehighland.com 

Who we share your information with 

High Life Highland processes your personal data using third party software and payment systems in order for us to administer activity bookings. For a list and more information on third party processors please visit: www.highlifehighland.com/GDPR/DataProcessors 

How long we hold your information 

Your information will be held for 12 months from the end of the financial year. 

Automated processing

Your personal information is not subject to automated decision making or profiling. 

Data Controller 

The data controller is The Highland Council (High Life Highland delivers services on behalf of The Highland Council). 

Data Protection Officer 

Contact our Data Protection Officer: 

Data Protection Officer 
Highland Council Headquarters 
Glenurquhart Road 
Inverness 
IV3 5NX 

Tel: 01463 702029 

Email: DPO@highlifehighland.com 

Supervisory authority 

If you are unhappy with the way we have processed your personal information you can contact the Information Commissioner: 

Information Commissioner’s Office 

Wycliffe House 
Water Lane 
Wilmslow 
Cheshire 
SK9 5AF 

Tel: 0303 123 1113 

https://ico.org.uk/global/contact-us/