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Policies and User Guides

A Guide to Using Highland Libraries (pdf 122kb)
Internet Acceptable Use Policy (pdf 73kb)
High Life Highland Guest Wi-Fi Acceptable Use Policy  (pdf 162kb)
Highland Libraries Service Policy (pdf 136kb)
Highland Libraries Stock Policy (pdf 143kb)
Reference & Information Stock Policy (pdf 141kb)

Customer Service Excellence

Customer Charter (pdf 397kb)
HLH Library Standards June 2018 (pdf 283kb)
You said we did (pdf 118kb)

Borrowing charges

Library borrowing charges (pdf 455kb)
Standard charges for lost or damaged items (pdf 382kb)


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