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Policies and User Guides

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Home » Policies and User Guides

Policies and User Guides

A Guide to Using Highland Libraries (pdf 136kb)
Display of Posters, Notices and Leaflets Guidance (PDF 99KB)
Internet Acceptable Use Policy (pdf 73kb)
HLH Guest Wi-Fi Acceptable Use Policy (pdf 162kb)
Highland Libraries Service Policy (pdf 136kb)
Reference & Information Stock Policy (pdf 141kb)

Customer Service Excellence

Customer Charter (pdf 397kb)
HLH Library Standards (pdf 148kb)
You Said We Did 2022 (pdf 363kb)
How are we performing 2021-22 (pdf 559kb)
CSE Assessment Report 2021 (pdf 187kb)

Borrowing charges

Library borrowing charges (pdf 455kb)
Standard charges for lost or damaged items (pdf 382kb)

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Your Data
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High Life Highland is a company limited by guarantee registered in Scotland No. SC407011 and is a registered Scottish charity No. SC042593. Registered office 12/13 Ardross Street, Inverness IV3 5NS. Telephone: 01349 781700. Email: [email protected]