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Policies and User Guides

A Guide to Using Highland Libraries (pdf 122kb)
Internet Acceptable Use Policy (pdf 73kb)
High Life Highland Guest Wi-Fi Acceptable Use Policy  (pdf 162kb)
Highland Libraries Service Policy (pdf 136kb)
Highland Libraries Stock Policy (pdf 143kb)
Reference & Information Stock Policy (pdf 141kb)

Customer Service Excellence

Customer Charter (pdf 397kb)
HLH Library Standards (pdf 148kb)
You Said We Did 2021 (pdf 363kb)
How are we performing 2020-21 (pdf 95.6kb)
CSE Assessment Report 2020 (pdf 230kb)

Borrowing charges

Library borrowing charges (pdf 455kb)
Standard charges for lost or damaged items (pdf 382kb)


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