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Policies and User Guides

A Guide to Using Highland Libraries (pdf 122kb)
Internet Acceptable Use Policy (pdf 73kb)
High Life Highland Guest Wi-Fi Acceptable Use Policy  (pdf 162kb)
Highland Libraries Service Policy (pdf 136kb)
Highland Libraries Stock Policy (pdf 143kb)
Reference & Information Stock Policy (pdf 141kb)

Customer Service Excellence

Customer Charter (pdf 397kb)
HLH Library Standards (pdf 148kb)
You Said We Did 2021 (pdf 363kb)
How are we performing 2020-21 (pdf 95.6kb)
CSE Assessment Report 2020 (pdf 230kb)

Borrowing charges

Library borrowing charges (pdf 455kb)
Standard charges for lost or damaged items (pdf 382kb)

GDPR

Your Data
Privacy Notices
Your Rights
About Our Third Party Processors
Cookies Statement
Subject Access Request

COVID-19 Support