Policies and guidelines

To help ensure a safe, inclusive and enjoyable experience for all our customers, High Life Highland has clear policies in place for accessing our leisure facilities. Whether you're booking a class, visiting the gym, or bringing children to the pool, these guidelines explain what you need to know before you arrive.

Leisure centre policies (excluding Inverness Leisure)

People taking part in an indoor cycling class, riding stationary bikes in a fitness studio.

Booking cancellation policy

Find out how to cancel bookings for fitness classes, swimming lessons, and other activities. Learn about notice periods, refund eligibility, and booking policies for High Life Highland services.

A person wearing athletic shoes and a wrist strap is reaching down to grip a barbell on a gym floor, preparing to lift the weight.

Manage your membership

Learn about High Life Highland’s membership refund policy, including cancellation procedures, refund limits, and what happens if your centre is temporarily closed.

A caregiver in a swimming pool supports a small child as they face one another, with both partially immersed in the water.

Baby swimming guidelines

Helpful tips for introducing your baby to swimming safely and confidently. Learn how to keep them warm, comfortable, and happy in the pool.

A child in a colorful swimsuit swims underwater through a circular hoop in a pool with blue tiled walls.

Child access to swimming pools

Important safety guidelines for supervising children in High Life Highland swimming pools, including adult-to-child ratios and session types.

Two young people take part in a fitness session in a gym, one stepping onto stacked aerobic platforms and the other running through an agility ladder, while an instructor guides them.

Fitness class access for under 16s

Find out which group fitness classes are suitable for 14–15-year-olds, including supervision requirements and class restrictions.

A group of people in a gym stand in a row performing bicep curls with dumbbells during a strength‑training session.

Gym access for under 16s

Find out how young people can safely access High Life Highland gyms, including induction requirements, supervision rules, and age-specific equipment guidelines.

High Life Highland leisure terms & policies

Terms and conditions and policies for High Life Highland leisure