To help ensure a safe, inclusive and enjoyable experience for all our customers, High Life Highland has clear policies in place for accessing our leisure facilities. Whether you're booking a class, visiting the gym, or bringing children to the pool, these guidelines explain what you need to know before you arrive.
Inverness Leisure policies
Booking cancellation policy - Inverness Leisure
View Inverness Leisure’s cancellation and refund policies for bookings, lessons, training courses, and events. Includes notice periods and payment terms.
Child access to swimming pools - Inverness Leisure
Find out how Inverness Leisure keeps children safe in the pool. This page outlines supervision rules, adult-to-child ratios, area access by age and ability, and splash session details.
Baby swimming guidelines
Helpful tips for introducing your baby to swimming safely and confidently. Learn how to keep them warm, comfortable, and happy in the pool.
Fitness class access for under 16s
Find out which group fitness classes are suitable for 14–15-year-olds, including supervision requirements and class restrictions.
Gym access for under 16s - Inverness Leisure
Find out how young people can safely access High Life Highland gyms, including induction requirements, supervision rules, and age-specific equipment guidelines.
Manage your membership
Learn about High Life Highland’s membership refund policy, including cancellation procedures, refund limits, and what happens if your centre is temporarily closed.
High Life Highland leisure terms & policies
Terms and conditions and policies for High Life Highland leisure