Booking cancellation policy

Cancellations

We understand that plans can change, and you may need to cancel a booking. The following guidelines explain how much notice is required and what refund options are available, helping us offer your slot to other customers.

Pay as you play bookings

Includes: Fitness classes, gym inductions, sports halls, programmes, GP referrals

• All bookings must be paid for at the time of booking or within 24 hours. Unpaid bookings will be cancelled without notification.
• Refunds are available only if cancellation is made at least 48 hours in advance.
• If High Life Highland cancels the booking, a full refund will be issued.
• Bookings made less than 48 hours in advance must be paid for immediately.

High Life members – fitness classes

• If you no longer need your class booking, please cancel it to free up the space for others.
• If you book and fail to attend three times within two months, your online booking access will be restricted for one month.
• Repeated misuse may result in suspension of online booking privileges.

Swimming lessons

• All bookings must be paid for at the time of booking or within 24 hours. Unpaid bookings will be cancelled without notification.
• If a customer misses two lessons without notifying us, they will be removed from the class.
• Customers on the waiting list who decline two offers will be removed from the list.
• If you book and pay for lessons, then join High Life after the term starts, no refund will be given for that term.
• If you join High Life and later cancel your membership, you’ll be issued a slip and asked to either rejoin or pay for the remaining lessons in the term.
• If you cancel during the current term, no refund will be given for the remaining lessons.
• If you cancel before the term starts, a refund will only be issued if the cancellation is made within 7 days of booking.