Key duties and responsibilities
- Actively promote a positive and collaborative workplace culture that supports the Charity’s purpose of Making Life Better and i-care values to increase morale, productivity and performance.
- Working effectively as part of a team to deliver, support and promote library and information services to all.
- Providing a high standard of customer care, ensuring all visitors feel welcomed, supported and valued.
- Assisting with planning, delivering, and promoting library events and activities for a wide range of age groups, including children, teenagers and adults.
- Engaging in continuous professional development and contributing to service improvements within Libraries and High Life Highland as a whole.
- Attending and completing any relevant training, either online or in person.
- Supporting sustainable working practices, aiming to reduce waste and uphold the Charity’s environmental values.
- Following cash handling and banking procedures accurately and responsibly.
- Helping customers to make the best use of library resources including e-resources.
- Assist and support other areas of High Life Highland with particular projects, training or in the event of holidays or sickness working cross-functionally across the Libraries team.
- Undertake all tasks in accordance with High Life Highland policies and procedures, including General Data Protection Regulations, health and safety procedures, relevant checks, reporting any concerns to management to ensure corrective action is taken.
- Maintain an awareness and knowledge of the risk management responsibilities appropriate to their role, as identified within the HLH Risk Policy and associated guidance documentation.
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