Key duties and responsibilities
- Actively promote a positive and collaborative workplace culture that supports the Charity’s purpose of Making Life Better and i-care values to increase morale, productivity and performance.
- Assist in the day-to-day operation of the Visitor Centre, by providing outstanding customer care in all areas.
- Work on a rota basis within the Visitor Centre, retail area and cleaning roles, including regular weekend and bank holiday working.
- Provide information relating to Ben Nevis, Glen Nevis and surrounding area.
- Assist in ensuring the Visitor Centre is open and securely closed at the appropriate times.
- Assist with the running of the retail operation – sale, stock deliveries/replenishing, stock take etc.
- Daily cash handling and maintaining accurate records.
- Facilitate group bookings within the Visitor Centre.
- Respond to telephone enquiries and deal with them appropriately.
- Assist with ensuring the security and safety of the public and private areas of the centre and grounds, in liaison with all other staff.
- Carry out Fire warden duties as required
- Undertake cleaning duties ensuring a high standard of cleanliness within the Visitor Centre, external grounds and public toilets.
- Ensure that all activities are carried out safely and in accordance within house policies and procedures.
- Operate a hot beverage service and soft scoop ice cream machine for the public.
- Pursue continuous professional development and contribute to the continuous improvement of the Ben Nevis Visitor Centre and High Life Highland as a whole.
- Attend and undertake any training online or in person.
- Aim to reduce wastage and uphold our environmental values of being as sustainable as possible in all tasks.
- Assist and support other areas of High Life Highland with particular projects, training or in the event of holidays or sickness working cross-functionally across the Ben Nevis Visitor Centre team.
- Maintain an awareness and knowledge of the risk management responsibilities appropriate to their role, as identified within the HLH Risk Policy and associated guidance documentation.
***A Disclosure Scotland PVG check is not required for this post***