Key duties and responsibilities
- Actively promote a positive and collaborative workplace culture that supports the Charity’s purpose of Making Life Better and i-care values to increase morale, productivity, and performance.
- Be responsible for the frontline management of Northern Meeting Park, Bught Park Pavilion and Phipps Hall (this will include bar work).
- Line manage relevant staff at the Bught Park Pavilion, Northern Meeting Park, and Phipps Hall.
- Be responsible for the successful delivery (co-ordination) of events taking place at Bught Park Pavilion and Northern Meeting Park Pavilions and the Phipps Hall.
- Take a responsible role in delivering the larger/outdoor events at Bught Park and Northern Meeting Park
- Engage with all promoters staging events at Northern Meeting Park and Bught Park Pavilion, with a view to securing other events.
- Engage with and brief any suppliers on site for the successful delivery of events across all sites.
- Engage and liaise with caterers and ensure they are compliant with kitchen procedures, and to assist when needed with service.
- Engage with customers/visitors/users at Northern Meeting Park, Bught Park and Phipps Hall and encourage new bookings. To respond to enquiries, and be an ambassador for the sites, service, and High Life Highland.
- Ensure high performance and presentation standards of the staff and building are always maintained.
- Make sure stock is in date, ensure it is being rotated properly, and record wastage correctly. To ensure stock is monitored and that the Assistant Manager is informed when levels are low in readiness for reorder.
- Ensure that the financial regulations are always followed (especially with banking (you will be expected to reconcile tills)) and to assist with any suggestions about reducing costs and increasing income where possible.
- Consult with customers and staff on the operation of the facility and to ensure the CV&E Senior Manager is informed of any issues or improvements that may contribute to the effectiveness or efficiency of the facility.
- Work effectively with all customers and user groups to ensure that customer care standards are upheld and that facilities and equipment are provided in accordance with the needs of different user groups and individuals.
- Ensure health and safety systems of work and policies are being adhered to within the facility (including, NOP, EAP, COSHH, Risk Assessments) and to ensure that all staff are following correct procedures. To undertake any daily/weekly/monthly checks required as delegated by the Responsible Premises Officer.
- Actively contribute ideas and help develop new ways to secure more bookings/usage of the facilities – thus creating income generation.
- Monitor the cleanliness of the facility and equipment and perform cleaning duties when required.
- Be a key holder and ensure the security procedures are always complied with.
- Pursue continuous professional development and contribute to the continuous improvement of High Life Highland as a whole.
- Attend and undertake any training online or in person.
- Aim to reduce wastage and uphold our environmental values of being as sustainable as possible in all tasks.
- Assist and support other areas of High Life Highland with particular projects, training or in the event of holidays or sickness working cross-functionally across the team.
Maintain an awareness and knowledge of the risk management responsibilities appropriate to their role, as identified within the HLH Risk Policy and associated guidance documentation.
*** A Disclosure Scotland PVG check is not required for this post ***