Actively promote a positive and collaborative workplace culture that supports the Charity’s purpose of Making Life Better and i-care values to increase morale, productivity and performance.
Supervise bar staff, ensuring high morale, productivity, and performance.
Support recruitment, induction, training, and performance management of bar staff.
Monitor staff compliance with safe working practices and company policies.
Be adept in cash handling, processing debit/credit card sales, and cashing up/till reconciliation.
Ensure customer care standards are upheld at all times.
Consult with customers and staff to improve service delivery and report feedback to the Community Venues & Engagement Manager.
Ensure the bar environment is welcoming, clean, and meets the needs of diverse user groups.
Oversee during operations the presentation and performance standards of the bar, and take change when management is not on site.
Maintain cleanliness of bar areas and equipment; carry out cleaning duties when required.
Assist with the management of stock levels, ordering, and safe storage of bar supplies and chemicals.
Conduct regular health and safety checks and report risks or defects immediately (assist with Responsible Premises Officer duties).
Ensure all staff are familiar with and adhere to safety procedures (e.g., NOP, EAP, COSHH).
Be a key holder responsible for opening/closing procedures, and operating alarm systems.
Deliver basic first aid where appropriate.
Undertake any necessary training for the role, either on person or online.
Support promotional activities and special events.
Assist with cross-functional projects across High Life Highland services.
Uphold environmental sustainability values in all tasks.
Assist and support other areas of High Life Highland with particular projects, training or in the event of holidays or sickness working cross-functionally across the team.
Maintain an awareness and knowledge of the risk management responsibilities appropriate to their role, as identified within the HLH Risk Policy and associated guidance documentation.
High Life Highland is charity and our purpose is Making Life Better. We are a fun, friendly, caring, supportive, inclusive and proud organisation with strong people values based around integrity, community, accountability, respect and example. We believe if all our of employees strive to embrace our people values then, collectively, we give ourselves the best chance of fulfilling our purpose of Making Life Better.
High Life Highland (HLH) is committed to the protection and safeguarding of vulnerable groups,
including children and protected adults and believes that they should never experience any kind of
abuse. It has a responsibility to promote the welfare of those in vulnerable groups and to keep them
safe and to practice in a way that protects them. HLH expects all those with whom the Charity engages
to share this position. Where applicable, new positions will be subject to the appropriate level of
Disclosure Scotland checking; identity checks (address, date of birth), employment/experience history,
two references (one of which must be most recent employer, where appropriate), qualifications, Right
to Work in the UK (where applicable). The above will apply to anyone working on behalf of HLH (paid or
unpaid) including all board directors, staff, workers, volunteers, agency staff and students.
