Key duties and responsibilities
- Actively promote a positive and collaborative workplace culture that supports the Charity’s purpose of Making Life Better and i-care values to increase morale, productivity and performance.
- Provide a warm, professional welcome to all visitors, creating a memorable experience through excellent customer care, attentiveness and efficiency.
- Actively encourage visitors to make donations, complete gift aid forms and buy museum guidebooks.
- Work on a rota basis within the reception and cleaning roles, including weekends and bank holidays ensuring you are up to date with your rostered shifts and give advance notice of any leave requests for consideration.
- To provide lunch cover for the Gift Shop and Sweetie Shop as required.
- Ensure all banking and cash handling requirements are met accurately and adhere to security and cash handling procedures.
- Be responsible for opening and closing the areas of the museum as appropriate, always keeping an awareness of security and safety of personnel.
- Pursue continuous professional development and contribute to the continuous improvement of the Highland Folk Museum and High Life Highland as a whole.
- Attend and undertake any training online or in person.
- Aim to reduce wastage and uphold our environmental values of being as sustainable as possible in all tasks.
- Assist and support other areas of High Life Highland with particular projects, training or in the event of holidays or sickness working cross-functionally across the Highland Folk Museum team.
- Undertake all tasks in accordance with High Life Highland policies and procedures, including General Data Protection Regulations, health and safety procedures, relevant checks, reporting any concerns to management to ensure corrective action is taken.
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