Actively promote a positive and collaborative workplace culture that supports the Charity’s purpose of Making Life Better and i-care values to increase morale, productivity and performance.
Assist in the day-to-day operation of the Visitor Centre, by providing outstanding customer care in all areas.
Work on a rota basis within the Visitor Centre, retail area and cleaning roles, including regular weekend and bank holiday working.
Provide information relating to Ben Nevis, Glen Nevis and surrounding area.
Assist in ensuring the Visitor Centre is open and securely closed at the appropriate times.
Assist with the running of the retail operation – sale, stock deliveries/replenishing, stock take etc.
Daily cash handling and maintaining accurate records.
Facilitate group bookings within the Visitor Centre.
Respond to telephone enquiries and deal with them appropriately.
Assist with ensuring the security and safety of the public and private areas of the centre and grounds, in liaison with all other staff.
Carry out Fire warden duties as required
Undertake cleaning duties ensuring a high standard of cleanliness within the Visitor Centre, external grounds and public toilets.
Ensure that all activities are carried out safely and in accordance within house policies and procedures.
Operate a hot beverage service and soft scoop ice cream machine for the public.
Pursue continuous professional development and contribute to the continuous improvement of the Ben Nevis Visitor Centre and High Life Highland as a whole.
Attend and undertake any training online or in person.
Aim to reduce wastage and uphold our environmental values of being as sustainable as possible in all tasks.
Assist and support other areas of High Life Highland with particular projects, training or in the event of holidays or sickness working cross-functionally across the Ben Nevis Visitor Centre team.
High Life Highland is charity and our purpose is Making Life Better. We are a fun, friendly, caring, supportive, inclusive and proud organisation with strong people values based around integrity, community, accountability, respect and example. We believe if all our of employees strive to embrace our people values then, collectively, we give ourselves the best chance of fulfilling our purpose of Making Life Better.
High Life Highland (HLH) is committed to the protection and safeguarding of vulnerable groups,
including children and protected adults and believes that they should never experience any kind of
abuse. It has a responsibility to promote the welfare of those in vulnerable groups and to keep them
safe and to practice in a way that protects them. HLH expects all those with whom the Charity engages
to share this position. Where applicable, new positions will be subject to the appropriate level of
Disclosure Scotland checking; identity checks (address, date of birth), employment/experience history,
two references (one of which must be most recent employer, where appropriate), qualifications, Right
to Work in the UK (where applicable). The above will apply to anyone working on behalf of HLH (paid or
unpaid) including all board directors, staff, workers, volunteers, agency staff and students.
