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Click Here to view our Customer Charter

Customer Surveys 

High Life Highland Libraries recently conducted a survey of adult, teenage and child customers. The surveys were designed to find out what people think about the whole library experience and to measure the customer’s journey from the moment they approach the library until they leave the premises.

Click on the links to see the results of the surveys.

HLH Library Standards

Click here to view HLH Libraries’ standards performance for customer care, customer contact response times and overall quality.

You said we did

View here some of the actions we have made in response to feedback from our customers.

Mystery shopping Reports and Action Plans 2017