Customer Service Excellence
High Life Highland is a charity developing and promoting opportunities in culture, learning, sport, leisure, health and wellbeing. The promises in this charter outline our commitment to providing a consistently high level of customer care to enable you to take full advantage of High Life Highland
services which meet the needs of the community and are attractive, accessible and safe.
HLH Library Standards
Click here to view HLH Libraries’ standards performance for customer care, customer contact response times and overall quality.
You said we did
View here some of the actions we have made in response to feedback from our customers.
How are we performing?