Home » Terms and Conditions

Terms and Conditions


This website is run by High Life Highland (High Life Highland is a company limited by guarantee registered in Scotland No. SC407011and is a registered Scottish charity No. SC042593.). We are committed to protecting your privacy.

Our terms and conditions apply to telephone orders and the use of this website. By accessing this website and/or placing an order with us you agree to be bound by these terms and conditions.

Main contact details:

Highland Archive Centre

Bught Road



Telephone: 01463 256444

Email: [email protected]

Terms and conditions

We may change these terms and conditions from time to time and it remains your responsibility as a customer to be familiar with them prior to placing an order or using our website. We have the right to, in our absolute discretion at any time and without notice, amend, remove or vary our service and/or any page of our website.

1. Definitions

(“We/Us/Our/The company”) means High Life Highland

(“You”) means a user of this website.

(“Website”) means the website located at www.highlifehighland.com or any subsequent URL which may replace it.

(“Product/Stock/Goods”) refers to any product/s displayed for sale on this website.

(“Cookies”) means small text files which our website places on your computer’s hard drive to store information about your shopping session and to identify your computer.

(“United Kingdom”) means England, Wales, Scotland, Northern Ireland and the Channel Islands.

(“Personal Information”) means the details provided by you on placing an order or creating/editing an account.

2. Order acknowledgement

All products advertised on this website are simply an invitation to you to either make further enquiries to us or to make an offer to purchase products from us.

By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to approval, product availability and confirmation of the order price (please see condition 3 below).

When you have placed an order we will send you an email confirming receipt of your order. It will confirm our contact details, the products requested, the total cost (including VAT if applicable and delivery expenses), delivery and invoice details, the existence of your statutory right of cancellation (Please see condition 4. below) and details on our after-sales services and guarantees.

The email is only an acknowledgement of your order and does not constitute acceptance or confirmation of your order. If after successfully placing your order, for whatever reason we cannot process it, we will email you to inform you of this and, if possible, offer an explanation. Non-acceptance of an order may be a result of one of the following:

  • The product you ordered being subsequently found to be unavailable from stock;
  • Our inability to obtain authorisation for your payment;
  • The identification of a pricing or product description error;
  • You not meeting the eligibility to order criteria, set out within these terms and conditions.

3. Order acceptance

Acceptance of your offer to purchase products only takes place when your order is processed by us and not before. You will be charged when you place the order and we will commence processing your order for despatch. This stage is confirmed by us sending you an email to confirm that your order has been accepted is being processed for despatch. Only those goods listed in the confirmation email sent at the time of despatch will be included in the contract formed. We will endeavour to carry out this contract within 30 days of confirmation of your order. If we are unable to do this we will inform you in writing and offer an explanation.

4. Order cancellation

If you wish to cancel your order you can do so by confirming to us in writing that you wish to cancel your order. This can be by email or post. Your right to cancel an order ends seven working days after the day on which you sign to accept delivery of your order. If you cancel your order within this time we will reimburse you the cost of post and packaging for returning your order. We will refund a cancelled order within thirty days of receiving notification, in writing, of your wish to cancel.

5. Telephone orders

The same terms and conditions apply if you place an order over the telephone with us. You will receive from us a written receipt of your order. It will confirm our contact details, the products requested, the total cost (including VAT and delivery expenses), delivery and invoice details, the existence of your statutory right of cancellation (please see Condition 4. Above) and details on our after-sales services and guarantees.

6. Risk of loss and title of goods (when they become ‘yours’)

Ownership of a product/s will not pass to you until we have received in full (in cash or cleared funds) all sums due to us in respect of the product/s. Until ownership of the product/s has passed to you, you must (i) hold the product/s on a fiduciary basis as our trustee, (ii) store the product/s (at no cost to us) and (iii) maintain the product/s in satisfactory condition.

7. Stock availability

It is not our policy to advertise stock we do not hold. It is possible however that we will, on occasion be unable to fulfil your order immediately or at all. Under these circumstances we will endeavour to, where possible, order an item from a manufacturer for you, offer you the closest alternative, process your order without the item or cancel your order. If this is the case, we will inform you as soon as possible with details of any delays or issues there may be. You will only be charged when your order is processed. In the instance of us supplying an alternative product we will cover the cost of any return post and packaging for the alternative product only.

8. Product descriptions and prices

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on highlifehighland.com are correct at the time when the relevant information was entered onto the system. Although we aim to keep the website as up to date as possible, the information including product descriptions on the site at a particular time may not always reflect the position exactly at the moment you place your order. We cannot confirm the price of a product until your order is accepted in accordance with our order acceptance policy (please see condition 3).

If we discover that there is any difference in the price or description of a product between the time of this information being entered onto our system and you ordering we will inform you as soon as possible. On these occasions, you can choose to either cancel your order or go ahead with your order on acceptance of the newly agreed price and product description.

The prices of all products advertised for sale on our website are inclusive of VAT where applicable.

9. Your responsibility

It is your responsibility to ensure that all the information you enter when placing your order and/or creating an account is complete and accurate. Where information given by you is incomplete, misleading or incorrect, you will be liable for any costs involved in resolving the matter. You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

Our privacy policy, which sets out how we will use your information, can be found in our privacy and security section. By using this website, you are consenting to the processing described therein and warrant that all data provided by you is accurate.

10. How We Take Payments

Certain areas of this website require you to register or give us personal details including credit or debit card details. We do not store payment card details nor do we share customer details with any other parties.

  • Payments are processed securely by WorldPay.
  • This allows us to accept a wide range of credit and debit cards without storing your details here on the website.
  • Activities are charged in Pound Sterling (£GBP)



The High Life Highland service you have purchased from may get in touch with you by email if you have opted to receive more information when submitting your order. You can opt out of receiving these updates at any time.

11. Order cancellations, amendments and returns

Items are usually despatched within 3 working days.

You  may return the whole order or an individual product in its original packaging and condition for a full refund within 28 days of purchase. Where a refund is claimed, we will process the refund as quickly as possible, but please allow up to 14 days for the credit to reach your account.

If you wish to return an item, please call us first on +44 (0)1463 256444, 9am to 5pm Mon -Fri or email  [email protected]

14. Statutory rights

Your statutory rights as a consumer in the United Kingdom will not be affected by these terms and conditions. Please note that as a consumer you have the statutory right within the United Kingdom to cancel your order and return any products ordered in exchange for a refund. This statutory right of cancellation starts on the date that you submit your order and expires within seven working days, beginning on the day after the day on which you receive your order. This includes our obligation to refund you within thirty days if you cancel your order. Please see condition 4 for full details.

We have our own 28 period in which you can return products for a refund, beginning on the day after the day on which you receive your order.

15. Complaints

We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise. If you have any complaints please contact  +44 (0)1463 256444, 9am to 5pm Mon -Fri or email  [email protected].

16. Links to High Life Highland websites and other external websites

High Life Highland is not responsible for the privacy practices or the content of any other websites linked to this site. If you have followed a link from this website to another website you may be supplying information to a third party.

17. Data protection

High Life Highland does not sell trade or rent your personal information to others. This information will not be disclosed to any third party without your consent unless required by law.

18. Our use of cookies

Our website uses cookies, as almost all websites do, to help provide you with the best experience we can. Cookies are small text files that are placed on your computer or mobile phone when you browse websites.

Our cookies help us:

  • Run the website
    • Remember your settings during and between visits
    • Improve the speed/security of the site
    • Allow you to share pages with social networks like Facebook
    • continuously improve our website for you

We do NOT use cookies to:

  • Collect any personally identifiable information (without your express permission)
    • Collect any sensitive information (without your express permission)
    • Pass personally identifiable data to third parties
    • Pay sales commissions
    • You can learn more about all the cookies we use below

There are two types of cookie you may encounter when using this site:

First party cookies: these are our own cookies, controlled by us and used to provide information about usage of our site.

Third party cookies: these are cookies found in other companies’ internet tools which we are using to enhance our site.

19. General terms

If any of these terms and conditions are held to be unenforceable or invalid, the validity of the remaining terms and conditions will remain unaffected.

No waiver of any right or breach by us under these terms and conditions shall be effective unless in writing and signed by an authorised person of High Life Highland. Any such waiver shall not be construed as a waiver of any other right or breach.

You shall not assign the terms of the contract to purchase goods from us (as constituted by these terms and conditions and accepted by you) (the “Contract”) without the prior consent of High Life Highland. We shall be entitled to assign and sub-contract the terms of this contract without your consent.

20. Governing law and jurisdiction

The construction, validity and performance of these terms and conditions shall be governed by the Law of Scotland and the Scottish Courts shall have non-exclusive jurisdiction in any disputes between you and High Life Highland

21. Offers and promotions

Offers and promotions are not valid in conjunction with any other offers, discounts or sale products unless they specifically state otherwise. Where an offer is for a specific product, these are not interchangeable. Where an offer or promotion states it is ‘online only’ then it is not valid for use as part of a purchase in a High Life Highland shop or for orders placed over the telephone. Discount codes may from time to time be offered to account holders; such codes may only be applied to purchases made through the account in respect of which the discount code was offered and registered. Discount codes cannot be applied to orders already placed.

22. Archive Service Gift Vouchers

Traditional paper vouchers can only be exchanged for products found in the Archives shop and cannot be used online.

Online gift vouchers can only be exchanged for products found online at  https://www.highlifehighland.com/archives-service/shop/. If the products you purchase online total less than the value of your gift voucher, any balance will be left as a credit for you within your account.

If you choose to return goods you have purchased online using a gift voucher, we will refund you by crediting the correct amount to your online shopping account. You may also return goods to the archive service shop. This does not affect your statutory rights.

From time to time, gift vouchers may get caught in spam filters. It’s up to the recipient to check these filters. We can’t take responsibility if a gift voucher cannot be delivered to the recipient’s email address because of spam filters, firewalls, the capacity of the recipient’s mailbox or any other factors outside of our control.

If you are sending a gift voucher as a gift we recommend you check with the recipient that they have received it.

Online and traditional paper gift vouchers cannot be exchanged.

Gift vouchers cannot be used when placing an order over the telephone.

Gift vouchers may not be exchanged for cash.