TERMS AND CONDITIONS
We hope that your child enjoys music lessons with us and will make the most of the opportunities. These terms and conditions form part of the relationship between all those involved and set out what to expect from participation.
Frequency of lessons
Once the Instructor has accepted an application, weekly lessons of 25-30mins are delivered in school time. These will most likely be part of a beginners group and some Instructors timetables are designed using a blended approach in which delivery is a combination of face to face and online using Google Meets.
No lessons are delivered during school holidays or when activities organised by the school prevent lessons taking place. On in-service days & severe weather closures it is sometimes possible to maintain lesson continuity through online delivery & this would be arranged directly by each Instructor. During study leave music Instructors are available to teach as normal & pupils are expected to discuss individual arrangements. From time to time music Instructors support pupils in concerts, shows, assemblies etc. instead of the normal lessons.
Payments, refunds and fees exemption information
Your annual contribution towards the cost of provision is split into 12 equal direct debit payments for convenience. Failure to maintain direct debit payments will result in lessons being stopped.
If family circumstances change adversely, Highland Instrumental Unit should be informed as soon as possible. This also applies if fees exemption criteria are no longer applicable and a direct debit should be put in place.
If we fail to provide a music instructor in school available to teach for a minimum of 34 lessons over the academic session then fees may be refunded (please note information above about exceptions). For long term pupil absence (eg due to illness or injury) a direct debit ‘freeze’ may be agreed. ‘Frozen’ DD’s and refunds are at the discretion of the Music Development Officer. Refunds will not be paid due to pupil withdrawal from tuition.
It is the responsibility of parents or carer to ensure that benefits exemption information is up to date in order that correct fee charges are applied. Checks may be made periodically to ensure qualification for fees exemption is valid.
Every effort will be made to maintain continuity of teaching for pupils transferring from another school; however, this cannot be guaranteed.
Learning an instrument to any sort of standard isn’t going to happen overnight, and we expect parents to offer support and encouragement to develop a daily practice regime – your patience may be tested in those first few weeks…months…years! Progress is logged through Gsuite and our HLH Management System – we encourage communication with the Instructor. Once a pupil is proficient enough to join a school; Area or Regional ensemble, we ask that pupils are given appropriate support which enables them to be fully committed (taxi driver; enthusiastic concert-goer…maybe even Committee member!) In the unfortunate circumstances that a decision to discontinue lessons is reached, parents are requested to cancel through the online portal, and to also inform the Instructor directly as a matter of courtesy. Any instrument or equipment on loan must be returned before your direct debit can be cancelled.
In most cases, we will be in a position to offer free loan of an instrument or equipment – you need to look after this. You will probably need to organise buying your own tutor books and music. An initial supply of accessories (e.g. reeds, valve oil, replacement strings etc.) will be given to pupils using an instrument on loan from High Life Highland – but these supplies are limited and through time, pupils will be expected to supply their own accessories.
Enthusiasm counts for as much as natural ability – let your Instructor do their job by being able to build on your enthusiasm each week and allow you to make progress. We’re in this with you for the long-term…but Instructors sometimes have to recommend stopping tuition if things really aren’t working out. This would not be done without initial contact with parent/carer to alert them to any issues which might be helped with additional support from home.