North Coast Leisure Centre – Latest Updates

Customer Journey

• Entry for fitness suite and swimming pool will be through the main entrance.
• Exit for fitness suite will be via the fire exit at base of stairwell. Exit for swimming pool via the main reception door.
• Customers must sanitise hands on entry and exit.
• Customers should adhere to social distancing and directional signage while visiting the facility.
• Various sanitising and cleaning stations are located throughout the facility.
• Customers should leave the premises as soon as the session is finished following the designated routes.
• Regular announcements will be made regarding social distancing and regular washing or sanitising of hands.

Bookings

• All activities must be booked in advance. Bookings via online or by telephone.  All-inclusive and budget members can book up to 7 days in advance, Pay as you go members can book up to 3 days in advance, any payments must be paid in advance.
• All activities have maximum numbers in place to ensure social distancing can be adhered too.
• No drop in visits will be accepted so please do not turn up at the facility without booking.
• Please arrive on time for bookings. Avoid being early as queues should be avoided and if late access may be denied.

Fitness Room Use

• Please arrive ‘gym ready’ and wearing the correct attire as showers and changing facilities are not in use.
• Sessions will be 1hr in duration. Please arrive on time and leave immediately after session.
• Customers should clean all equipment before and after use, this includes items such as dumb-bells, weight plates and medicine balls. Various cleaning stations provided throughout the room.
• Adhere to social distancing – if a machine is in use, avoid the machines directly to either site of this and possibly in front. Some CV equipment will be out of use.  Staff are there to guide you.
• Max of 20 mins on CV equipment, this may be extended at the discretion of the onsite staff depending on demand.
• Water fountains/dispensers are out of use, please bring your own water or purchase at reception.
• If you require a refresh induction of any piece of equipment, please ask a member of staff before using it.
• The toilets in the dry-side area are available.

Swimming

• Please arrive ‘beach ready’ (come ready changed with costume under clothing).
• HLH encourage customers to shower at home before and after swimming. Showers will not be available at this time.
• Pool sessions will be 45 minutes long.
• Initially pools will be used mainly for lane swimming with reduced numbers.  NCL will operate a one way system in the pool, clockwise round the pool.
• Butterfly and Backstroke should be avoided.
• Maintain appropriate social distance between yourself and other swimmers and do not overtake moving swimmers – allow faster swimmers pass you at the end of the pool.
• You must arrive on time. Please be aware you may be denied access to the pool if you are late.
• Directional arrows on display in changeroom for flow of customers.
• A number of changing cubicles will be available, customers can wipe down before use as cleaning stations provided.
• Enter the pool via the steps at the shallow end.
• A number of lockers will be in use for secure storage of your belongings.
• Spectating is not permitted.
• Sauna and spa are not currently in use.
• Maintain social distancing while in changing areas, whilst on poolside and when in the water. Avoid stopping for prolonged periods of time.

Face Coverings

• A face covering must be worn by all customers when in indoor communal areas, except where an exemption applies (as defined in the legislation), or where there is a ‘reasonable excuse’ not to wear a face covering such as eating or drinking and exercising/undertaking physical activity. This is a mandatory requirement.
• HLH Staff will also wear face coverings. Some exemptions to this are: staff at a reception with 2m social distancing and a screen & staff that can keep over 2m from customers when performing life-guarding duties.