Key duties and responsibilities
- Actively promote a positive and collaborative workplace culture that supports the Charity’s purpose of Making Life Better and i-care values to increase morale, productivity and performance.
- Provide excellent customer care to all visitors and staff with an enthusiastic and customer focused attitude, both individually and through the whole café team.
- Supervise catering for private tours, events and café team (when required) to ensure that all produce is correctly stored, cooked and served at a high standard.
- Monitor menu and supervise ordering of produce for the café/events to ensure good profit margins.
- Ensure that all training and record keeping is up to date and adhered to by the café team, using the “Cooksafe” system.
- Ensure excellent stock rotation is adhered to, and food is correctly labelled with “use by” dates.
- Ensure that all work activities are carried out safely in accordance with health and safety procedures and Food Hygiene stipulations.
- Act as the public face of Highlife Highland.
- Support the immediate and wider teams within the museum.
- Be solution focused and respond to feedback professionally.
- Ensure the museum environment is cared for and that the buildings and facilities are always kept clean and tidy.
- Assist with the activities and events programme.
- Pursue continuous professional development and contribute to the continuous improvement of High Life Highland as a whole.
- Attend and undertake any training online or in person.
- Aim to reduce wastage and uphold our environmental values of being as sustainable as possible in all tasks.
- Assist and support other areas of High Life Highland with particular projects, training or in the event of holidays or sickness working cross-functionally across the team.
Maintain an awareness and knowledge of the risk management responsibilities appropriate to their role, as identified within the HLH Risk Policy and associated guidance documentation.
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